Return & Exchange Policy

Our mission is for you to feel beautiful in your pieces. We take great care to perform quality control checks and package our products to prevent damage in transit. In the unlikely event that you do receive an item that has been damaged, please inform us immediately upon receiving it. Please send an email to sitarasouthafrica@gmail.com with details and images of the damage. Once we assess, we will advise on the process. If you are unsure about sizing, please check with us before purchase.

Unless the item has been damaged, return shipping is at the customer's cost.

For hygiene purposes, earrings are not eligible for refund or exchange unless you have received a damaged piece.

Disclaimer: As our jewellery is handcrafted using naturally-sourced semi precious stones and pearls, variations do occur. Every piece is unique and 'perfectly imperfect'. Variations in stone shades, shape and texture are inevitable and are not grounds for an exchange or refund.