Shipping

Sitara is an online store operating out of South Africa. Orders are shipped via Fastway Couriers, a third party service provider. Please note that we deliver to physical addresses only (no PO Boxes). Please ensure that you provide the correct shipping address where someone is available to receive and sign for the delivery on weekdays during working hours. 

How much does shipping cost?

Standard shipping fee of R75 within South Africa. Free shipping applies to orders over the value of R850.

When will my order be dispatched?

Orders are shipped within 24-48 hours after your order is confirmed. Orders placed on weekends and public holidays will be dispatched on the next working day. If there are unexpected delays, you will be notified immediately. 

How can I track my order?

You will receive an email with your tracking number, which can be tracked via the Fastway website. You will also receive shipping updates on the email address provided. Please ensure that you check these updates so that someone is available to receive the package upon delivery.

How long does delivery take?

Packages are typically delivered between 2-7 working days after your order is dispatched. Delays are possible during lockdowns, strikes, government restrictions or natural disasters.